Terms & Conditions
Our role
1. L.A's Pamper Company provides spa treatments. Your bookings are done via phone and through our website, or via email.
Payments are made only via bank transfer.
Your Spa Experience is provided and performed in each and every case by a third party.
We do not own or provide any of the services, treatments, facilities or arrangements which make up your
booking. These are provided by third parties (the "Venue Principals") with whom we arrange to provide the
services, treatments, facilities or arrangements which make up your Booking.
The legal implications of the above is that when you book through us, it will create two legally binding contracts:
* one contract between you and your holiday let under which we have certain responsibilities to you in relation to the booking
of your Spa Experience.
* And a contract between you and myself in respect of the provision or supply of your Spa Experience
which you book through our website, email or phone.
Definitions
2. * We', 'us' and 'our' refers to L.A's Pamper Company.
* 'you' or 'your' refers to a potential or actual customers that have made a booking using our services.
* 'Services' refers to any services at your holiday let including spa treatments that you may have booked through us.'
*Venue' refers to your holiday le
*Visit” refers to your overnight stay, spa day, treatment or other service at the Venue.
The following terms have the following meanings and other terms are defined within
these booking conditions:
Make A Booking
3. Bookings for a Service can be made with us either via email, on our website, or over the telephone.
When you make a Booking or Group Booking with us you must be at least 18 years of age. The lead name on the Booking will be the
person responsible for the Booking. The lead name guarantees that he/she understands and has the authority to accept and does
accept on behalf of him/herself and all members of the party the terms of these Booking Conditions. We will only deal with the lead
Booking name in all subsequent correspondence and dealings, and this means that the lead name is responsible for making all payments
due, ensuring the accuracy of all personal details and other information supplied in respect of him/herself and the party, notifying us of
any changes or cancellations and for receiving correspondence and keeping the party informed. If the lead name books with us on
behalf of two or more people aged over 18, then each of those persons will be bound by these Booking Conditions as if he or she had
entered into these conditions in his or her own name.
3.1 Bookings made via email or phone have 14 days to pay the deposit.
A 50% deposit per person is required to confirm a Booking.
The remaining balance must then be paid 30 days prior to the Visit, otherwise your Booking may be cancelled and any
deposits paid will not be refunded.
3.2 A group booking is a group of 6 or more people.
Group Bookings can be confirmed with a deposit of 50% per person, provided that the Group Booking is made 30 days or more before the Visit.
For Group Bookings made within 7 - 14 days of the time of your Visit, full payment must be made at the time of booking.
Group Bookings may be paid for by one individual or can be paid separately, providing the lead guest has provided other
parties in the Group Booking with the booking reference and the correct amount is paid.
3.3 Any vouchers, Gift Cards or advertised discounts must be applied at the time of Booking and cannot be applied on the day of the treatments. Only one discount code can be applied per Booking.
Payments
4.
4.1 IF THE BALANCE OF YOUR BOOKING IS NOT PAID BY THE DUE DATE, WE RESERVE THE RIGHT TO CANCEL YOUR BOOKING AND
RETAIN YOUR DEPOSIT. PAYMENTS MADE LATER THAN THE DUE DATE WILL INCUR A £25 LATE PAYMENT FEE. THIS APPLIES TO ALL BOOKINGS.
4.2 All payments at present are to paid via bank transfer.
Lloyds Business Account
Account Name: L.A's
Sort code: 30-90-84
Account number: 20629660
Please enter your booking reference number and your surname as a reference when making a bank transfer.
Price of Booking
5. We have taken all care to ensure our published information and prices are accurate.
If we have provided you with a quote and we then identify an error or omission in the price before you make a Booking, we will inform you before confirming your Booking.
Prices shown at the time of making a Booking on our website are fixed and will not change once your Booking is completed.
Booking Confirmation
6. On receipt of your deposit payment via the methods stated in section 4, we will email you a confirmation of your Booking (“Booking
Confirmation”).
If your Booking Confirmation has not been received a short while after payment has been made, please contact us immediately, to check for any email errors.
The Booking Confirmation will clearly state the balance to be paid and the date by which it is due as detailed above. Please check the Booking Confirmation carefully at the time of receipt to make sure that all your Booking details are correct and meet your requirements.
Any information provided to you in respect of your stay and the facilities offered will not form part of your Booking or be
guaranteed unless specifically detailed on your Booking Confirmation. The content of these Booking Conditions and the website
descriptions will always take precedence in these instances.
Please advise us of any errors within 48 hours of receipt of your Booking Confirmation so we can make the necessary changes.
On rare occasions we may need to make changes to or correct details after Bookings have been confirmed. If amendments are necessary, we will notify you and you may receive several Booking Confirmations in between your Booking date and your arrival date. Please ensure that these Booking Confirmations are checked thoroughly to note any Booking changes that have been made.
The latest Booking Confirmation should reflect the final agreed details.
We are unable to accept liability for any errors and omissions that are not highlighted to us prior to your arrival at the Venue, and you
remain responsible for any additional costs or changes that occur as a result.
Treatments and Times
7. Please ensure you ready15 minutes before the scheduled start time of your treatments, as arriving late may mean you miss your
appointment that may prevent you from being able to make the most of your experience.
Unless noted otherwise on the Booking Confirmation, all Services details should specify an allocated treatment time and treatment type.
However, due to last minute issues that may occur beyond our control, We reserve the right to alter the treatment times booked and on
occasion, this can occur without prior notice to you or us.
Whilst rare, We may also encounter issues that may impact a specifically booked treatment from being provided.
In these circumstances, an alternative treatment may be offered. You will have the option to accept this alternative or refuse to have the alternative treatment. If the alternative is not preferred, then a refund for this particular treatment will be applicable.
If, during your visit your holiday let cancels your treatments or changes the time of your treatments, they will do their best to make
alternative arrangements during your visit, which may mean they are offered on an alternative day during your stay. Any such changes
would not constitute any entitlement to a refund.
Where notification of an enforced change has been provided to us, we will assist as best we can to find a suitable alternative, although you will be charged or refunded for any difference in the original cost.
All treatments include a short set up and consultation period, therefore the actual 'hands-on' treatment may be shorter that the total time allocated.
Medical Conditions
8. Due to the nature of some of the Services offered by us, participating in certain treatment or activities may be harmful to your health if you have certain pre-existing medical conditions. Therefore, you must notify us of any relevant medical conditions, such as pregnancy, epilepsy, allergies, etc, before booking a Service. If any known medical issues are not highlighted at the time of Booking, this can affect any treatments Booked from being offered by us, and you will not be entitled to a refund.
For people living with cancer, either pre-treatment, receiving treatment, or post treatment, Please let us know so we can adapt treatments to make them more comfortable for your needs.
If you have any other special accessibility requirements, please speak with myself or the owner/manager of your holiday let.
Behaviour
9. Throughout your Booking you accept full liability for any damage or loss caused by you or any member of your group.
We reserve the right at any time to terminate the arrangements and/or cease to deal with any party member(s) whose behaviour is such,
in the reasonable opinion of us or your holiday let as to cause or to be likely to cause danger, upset, disruption or distress to anyone else
or damage to property. Full cancellation charges will then apply, and no refund will be given. Furthermore, we shall be under no
obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of your travel arrangements being terminated.
If you cause damage to your holiday let in which you are staying, you must fully reimburse the Venue for the cost of the damage before
the end of the Services, providing the cost has been established by then or as soon as it has been established if later. You must also pay
us for the full amount of any claim (including all legal costs) made against us by your holiday let or any third party as a result of your
behaviour.
Amendment Fees
10. Any changes to an existing Booking can be made with in 14 days of receipt of your deposit. Any changes made after full payment will be charged at £20 per change. And may also be subject to your holiday lets individual amendment and cancellation policies.
Please be aware that not all amendments requested can be granted.
All amendments to a Booking must be made through our website, email or telephone.
We accept no responsibility for any issues arising at your holiday let if we have not been advised of the amendment and provided
verification via a changed Booking Confirmation.
Cancelling Your Booking
11. If you wish to cancel your Booking you must inform us in writing via our website or email no later than 30 days before your treatment day.
A Full Refund will be given in receipt of your written cancellation.
Only the lead booker can cancel or amend a Booking.
If you cancel after the 30 days you will loose your deposits.
FOR BOOKINGS CONFIRMED EITHER PARTLY OR WHOLLY BY A VOUCHER, OR GIFT CARD THEN THE VALUE OF THE VOUCHER OR GIFT CARD IS NON-CANCELLABLE AND NON-REFUNDABLE IN ANY CIRCUMSTANCE.
The remaining value will be refunded.
Any last minute issues that may impact on you attending your holiday let whilst regrettable, will still be subject to the full charge being applied. Therefore, we recommend you purchase adequate insurance to cover all such eventualities.
11.1 If for any reason you do not turn up for your Services, then you forfeit the entire cost of the experience and will not be entitled to any refund of your Booking amount.
11.2 In the event of a part or full refund being payable, we will only pay to the same account used to make the Booking.
This is a fraud and money laundering preventative measure.
Should the refund transaction fail, we will ask for alternative bank details.
Data Protection Privacy Policy
12. In order to process your Booking with us and to ensure your requirements are met, we will need to collect personal information relating to you and any other guests in your party. We will need to pass on these personal details to your holiday let in facilitating your services.
For full details of our privacy policy, and an explanation of how your personal details will be used by us, please refer to our privacy policy here: L.A's Pamper Company Privacy Policy.
Complaints
13. If you have a complaint or experience any problems during your Visit please inform the therapist, myself or relevant venue supervisor immediately, as any elements of disappointment with the treatments may not be able to be rectified after you have left the Venue. We also recommend that you speak to the Venue's manager or supervisor to discuss any other areas of disappointment prior to departure. If you do not reach an acceptable resolution to your complaint prior to departure, please notify us in writing by email or letter within t 2 weeks of your return.
Complaints by email should be sent to: laspamperco.gmail.com
Complaints can be sent by letter to: L.A's Pamper Company, 25 Bunbury Avenue, Mildenhall, Bury St Edmunds, SUFFOLK, IP287LU or to
the address of your holiday let.
Events Beyond Our Control
14. We will not be liable for additional expenses incurred through travel delay, Acts of God or events or unforeseeable circumstances beyond our control such as war or threat of war, riots, civil unrest, terrorist activity, industrial disputes, natural or nuclear disaster, pandemics, epidemics or other significant risks to human health such as the outbreak of a serious disease, fire or adverse weather conditions. The above will also apply to the liability of the Venue.
If partial delivery of the Services should occur and a Venue is unable to provide all of the Services booked, as a result of an unforeseen
situation, we will use reasonable endeavours to notify you of these changes as soon as possible. We will work with you and the Venue to arrange the best possible alternative arrangements - including looking at alternative dates under certain circumstances. A change to, or a withdrawal of part or all of the pre-Booked treatments or other services associated with your Booking will not be grounds for cancellation without incurring a cancellation fee.